Hot weather is here! Reminder that we are only shipping out Monday thru Wednesday now! . . . . . . . . . . Please note that we will be on a summer shipping break July & August while our site is being updated!

FAQ's

What is a Cake Jar?

A Cake Jar is portable cake!  Similar to a cupcake or slice of cake---just put into a jar for portability.  It is fully baked.  We bake it and layer it in a jar so that we can ship it to you. Now you can celebrate with cake anywhere, even virtually!

What are the flavors?

Vanilla Celebration:  Vanilla Cake, Vanilla Buttercream and rainbow sprinkles.

Chocolate Celebration:  Chocolate Cake, Vanilla Buttercream and rainbow sprinkles.

Churro:  Cinnamon Cake, Vanilla Buttercream and Cinnamon Sugar 

Salty Caramel:  Chocolate Cake, Vanilla Buttercream and Salted Caramel sauce.

Coconut:  White Coconut Cake, Coconut Buttercream and sweetened coconut flakes.

Chocolate Commotion:  Chocolate Cake with Chocolate Buttercream, Chocolate ganache and chocolate chips.

Peanut Butter Cookie:  Peanut Butter Cake, Peanut Butter Buttercream, Chocolate ganache and crumbled peanut butter cookies.

Chocolate Cookie:  Chocolate Cake, Cookies n Cream Buttercream (made with real Oreo's) and Oreo cookie pieces.

Milk n Cookies:  Chocolate Chip Cake, Vanilla Buttercream and crumbled Chocolate Chip cookies.

Cake of the Month:  

January: Vanilla Oreo

February:  Red Velvet

March:  Thin Mint

April:  Lemon Drop

May:  Honey Lavender

June:  Lemon Strawberry

July:  Lemon Raspberry

August:  S'mores

September:  Chocolate Chip Pancake

October:  Pumpkin Spice

November:  Pumpkin Chocolate Chip

December:  Red Velvet Peppermint Bark

What is the shelf life of your products?

Cake Jars:  Ten days. Cookies:  As long as they remain soft.  Pies: Five days. You can put your desserts into the freezer to extend the shelf life.

When do you bake my order?

We bake daily.  Since we small batch bake without preservatives, most products will get flash frozen for freshness and then shipped.  In hot weather we ship with ice packs.  The ice packs will melt during shipping so don't be alarmed when you receive them melted.  Our products do NOT require refrigeration---the ice packs are only intended to help the box stay cool so the cakes don't melt.

What type of ingredients do you use?

We only use real ingredients in our baking.  We bake with flour, sugar, butter and eggs.  We use real vanilla and chocolate.  We do not use any preservatives.  

For Gluten-Free items we use a gluten free flour alternative and no wheat.

For Vegan items we bake without eggs and milk.

We do not have a wheat free or nut free kitchen. While we offer some custom vegan and gluten-free products, we cannot offer them in the same flavors as our gluten containing items. 

What happens if my cake melts during shipping?

We have taken precautions against melting but we recognize that sometimes things happen during shipping that are out of our control.  If the cake arrives soft, refrigerate for a few hours and give it a chill.  If the cake arrives melted, call us and we will help you.  

What is the shipping time?

We bake and ship Monday thru Wednesday.  Shipping time is one to four days depending on where you are located in the nation from our kitchen near Chicago and what type of shipping service is used. While we wish our ovens were magical (and some say they are), we still need time to bake your items after receiving your order.  Therefore, if your order comes in on a Saturday or Sunday night, please consider that we will not bake it until our work week begins on Tuesday.  Just consider us your neighborhood bakery ---we need some time to process your order, bake your order, assemble your order and ship your order.  Craftsmanship takes time.  

 What shipping options do you offer?

We ship via FedEx Express and UPS. Processing time is 48 hours and shipping time is two to four days during the week. If you need another shipping arrangement, please contact us.  

 Are your products nut-free?

No, our products are not nut free.  While some of them contain nuts and some don't, we are not a nut-free kitchen.  We also bake with coconut milk.  Because of this, if you have a severe allergy we recommend that you do not consume our products.  

Are your products gluten-free?

We are not a certified gluten-free kitchen.  While some of our products are baked without wheat, we do bake with gluten products in our kitchen.  If you have a severe allergy to gluten we recommend that you do not consume our products.

Do your products contain dairy ingredients?

Yes. Our products are baked with real dairy ingredients using eggs, milk, cream, and butter.  If you have a severe allergy to dairy we recommend that you do not consume our products.

Do you accept custom orders or large bulk orders?

Yes, happily!  Just email us at hello@thesugarpath.com and let us know how we can help you.

Do you offer refunds?

We do not offer refunds for a food product unless something went seriously wrong during baking.  Since baking is an art and we bake from scratch, that may happen from time to time.  If it does, just call us so we can replace your item.  If however you just don't like the flavor or the texture, we do not offer a refund.  We understand that everyone cannot like everything.  We appreciate you giving us a try and we truly hope if you don't like one flavor that you try another.  We've conducted thousands of wedding tastings with bridal couples in our ten years in business and what we notice is just how different everyone's palates can be!  However, we are happy to report that we have never had a wedding tasting where the couple did not find a flavor they loved to include as their wedding cake.  If you try enough flavors, you will find your favorite too!

If you provide us the wrong information for shipping, we do not offer refunds.  If you inform us of the correct information before we ship, we are happy to change it.  If you inform us of the correct information within a few hours after we ship, we suggest you use your tracking info to contact the service and change the shipping location.  If however it is delivered to the wrong address based on the information you provided, we cannot offer a refund for that.