We ship USPS Priority Mail and UPS. We have selected this method of shipping as it is an economical and convenient shipping method. After we bake your order, Shipping time is one to three business days depending on your zone from our bakery in Illinois.
We ship only in the United States. Most orders will ship within 48 hours of the placing of the order. The exception is orders that are placed Friday through Sunday as our bakery is closed Sunday and Monday. Orders placed during that time will not ship until Wednesday.
If your order is for a special event or gift and you provide us with the date in the notes of your order, we will attempt to get your order to its location on the date you specify as long as you have provided adequate shipping time (at least 3 days) PLUS time to process and bake your order (at least 2 days). WE CANNOT GUARANTEE A SPECIFIC SHIPPING DATE. If you specifiy a certain date your package needs to arrive we will do our best to get it there within one day before, on the day, or one day after the date. However, we are not USPS or UPS and delays in shipping occur that often are not in our control. Therefore, a range of dates for your order rather than a specific date is ideal. Also keep in mind that we do not ship every day and there is no delivery on Sundays.
We understand that situations arise that you may need your order more quickly than usual. If you need alternate shipping methods and are willing to pay the increased price, simply contact us and we can ship your order via FedEx or UPS according to your specifications. Email firstname.lastname@example.org
We have carefully selected desserts to ship that maintain their quality during the shipping process. However, weather and temperature may affect the stability of the desserts being shipped. Our cakes are frosted with buttercream and buttercream melts in hot weather. If your order is being shipped to an area where the temperature is above 78 degrees, kindly note this in the notes of your order so that we can ensure proper temperature controlled packaging. We do pay attention to the weather and will ship with ice packs when weather exceeds 75 degrees. Please ensure that someone is home to accept the package as desserts sitting out in hot weather will melt.
Upon arrival, please ensure to bring your box in away from the elements as quickly as possible. Our desserts do not require refrigeration but do melt in hot weather.
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